Support
Getting Assistance
Updates
The trial software will not update an older version of the software and
may damage your existing installation. Please contact us to discuss
any upgrades.
Sending Faxes
You can send out the purchase order via fax but you will need some
form of fax software and a suitable fax modem to do this. The fax
software usually presents itself as a printer on your system and you
would simply ‘print’ the purchase order to the fax printer.
Support is provided free via email and we aim to respond to
all issues within 2 working days - usually much quicker.
To raise an issue please send us a message through the
contact page.
Software Information
The purchase order software uses Microsoft Visual FoxPro
as the database. This has the advantage of being simple to
install and implement as well as fast and very reliable.
Because of it’s simplicity when we need to send out updates
or custom modifications it’s just a case of copying and
replacing files and doesn’t need specific IT support.
Networked Versions
The speed of the networked version will depend entirely on
the speed and performance of your network. We have
customers who have an extensively modified system with
well over 18,000 purchase orders and it is still fast and
responsive when running.
Remote Access
The most reliable way to run the system from a remote
location is to use some form of remote desktop control.
Because of the data coming from the database files just
connecting a remote PC via a VPN connection isn’t
recommended.
Backing Up
By copying the contents of the Data folder you can grab a
snapshot of your PO system. Normally you’d incorporate this
in your standard backup routine.